Cancellation & Refund Policy

This policy explains how Idol Aesthetics handles cancellations, rescheduling, late arrivals, and the card you keep on file with us.

1. Card on File

When you book an appointment, we collect a card and keep it securely on file through our payment provider, Stripe. Card details are entered directly into Stripe’s secure form — we never see or store your full card number. Your card is not charged at the time of booking.

2. 24-Hour Notice

All cancellations and reschedules require at least 24 hours notice. Cancelling or rescheduling after the 24-hour grace period will incur our same-day cancellation fee.

3. Rescheduling

Rescheduling requested after the 24-hour grace period has passed is treated as a same-day cancellation and is subject to the fee below.

4. 15-Minute Grace Period

Arriving more than 15 minutes late to your appointment may cause the cancellation of the appointment and will be subject to our same-day cancellation policy and fees.

5. Same-Day Cancellation Fee

Up to $75 or 100% of the scheduled service price, whichever is greater, may be charged to the card on file if you cancel your appointment after the 24-hour grace period, arrive past the 15-minute grace period, or no-show.

6. Refunds & Billing Errors

If you believe you have been charged in error, contact us at info@idolaesthetics.com and we will review the charge and refund it where appropriate.

7. Agreement

By completing a booking with us, you agree to the terms of this policy. Questions? Email info@idolaesthetics.com or call +1 380-209-IDOL.